sortoro Legal Notice

Detailed Legal and Jurisdictional Framework

Service availability

sortoro services are available only in jurisdictions where online gaming and wagering are permitted by applicable law. We do not determine which jurisdictions are legal or illegal; that determination is made by each region's regulatory framework and statutory law. The legal status of online gaming varies significantly worldwide. Some jurisdictions permit online wagering under comprehensive licensing regimes and regulatory oversight. Other jurisdictions prohibit online gaming entirely through explicit statutory bans. Still others operate under unclear, evolving, or hybrid legal frameworks where gaming status is ambiguous. sortoro makes no representation about whether our service is legal in any specific country, state, province, or region. We do not claim to be licensed in Indonesia, Singapore, Malaysia, Thailand, the Philippines, or any other jurisdiction. We do not publish a list of permitted or prohibited regions. Instead, we place the burden of verification on each user. If you are accessing sortoro from a jurisdiction where online gaming is prohibited, you do so at your legal risk. sortoro cannot be held liable for legal consequences—including fines, penalties, or other sanctions—resulting from user non-compliance with local law. We reserve the right to block access, suspend accounts, or refuse service to users from regions where we believe service provision would violate applicable law.

Account eligibility

All sortoro account holders must be of legal age as defined by the laws of their jurisdiction. Minimum age requirements differ across regions; some jurisdictions require users to be 18 years old, while others set different age thresholds. sortoro does not collect explicit age data during account signup; instead, users are required to self-certify compliance with all legal eligibility requirements in their jurisdiction. During Know Your Customer (KYC) verification, you must submit a government-issued identity document (passport, driver's license, or national ID). Our verification team may review this document and may infer your age from its content. If your document indicates that you are below the age of majority in your jurisdiction, sortoro reserves the right to suspend or permanently close your account. All users agree, upon creating a sortoro account, that they meet all eligibility criteria required by their jurisdiction's applicable law. sortoro places no affirmative duty on itself to verify user age through independent means; eligibility certification rests with the user. We are not responsible for users who misrepresent their age or eligibility status. By creating an account, you represent that you are legally permitted to access gaming and wagering services in your jurisdiction and that you meet all age and other eligibility requirements.

Local-law responsibility

Users are solely and exclusively responsible for ensuring that their access to and use of sortoro comply with all laws and regulations applicable in their jurisdiction. sortoro does not provide legal advice and does not assess user eligibility on a case-by-case basis. The burden of verifying legal compliance rests entirely with the user. Before creating a sortoro account, you should independently research the gaming and wagering laws in your country, state, province, or region. If online gaming or wagering is prohibited in your jurisdiction, you should not access sortoro. If your jurisdiction's law is unclear or evolving, you should seek qualified legal counsel before proceeding. sortoro reserves the right to block access, suspend accounts, or refuse service to users from jurisdictions where we determine that service provision would violate local law. This determination is made at our sole discretion. Continued use of sortoro after account creation constitutes your representation that you have verified compliance with applicable law and that you are legally permitted to use the platform. Users who violate local law by accessing sortoro do so at their own legal risk. sortoro cannot and will not be held liable for legal consequences—including governmental action, fines, penalties, criminal charges, or any other damages—resulting from user non-compliance with local law.

Data and privacy scope

sortoro collects personal data during account registration and KYC verification, including email address, full name, date of birth, government-issued ID number, and proof of address. This data is used solely for identity verification, anti-money-laundering (AML) compliance, fraud prevention, and processing of deposits and withdrawals. We do not sell personal data to advertisers or third-party marketers. Personal information is stored securely using industry-standard encryption and is accessible only to sortoro employees and authorized service providers who require it for account administration, legal compliance, or payment processing. Payment information (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) is processed through secure third-party payment gateways and is not stored in plain text on sortoro servers. Your personal data may be transferred to and stored on servers located outside your jurisdiction, subject to the data protection laws of those locations, which may differ from your home country's laws. By using sortoro, you consent to cross-border data transfer and storage. Game activity, betting history, account balance, and transaction records are retained in your account for audit, compliance, and dispute-resolution purposes. We retain personal data for the duration of your account and up to seven years after account closure to satisfy regulatory and legal retention requirements. For complete details on data collection, use, retention, and user rights, see our privacy policyYou may request access to your personal data held by sortoro or file a data deletion request (subject to legal retention obligations) by contacting our support team.

Contact for legal inquiries

Users with legal questions, compliance inquiries, or jurisdiction-specific concerns may contact sortoro through multiple channels. Help is available via the in-app Help section on sortoro during business hours (Monday–Friday, 09:00–18:00 UTC+7, Jakarta time). Our multilingual support team can answer questions about sortoro's policies and procedures and can escalate legal or compliance inquiries to management. For non-urgent legal questions, you may also email our compliance team; responses are typically provided within 24–48 business hours. All legal communications are logged in our system and retained for audit purposes. sortoro cannot provide legal advice on your jurisdiction's gaming laws or how those laws apply to sortoro use; if you need such guidance, consult qualified legal counsel in your region. For data privacy requests, account disputes, suspected fraud, or reports of unauthorized account access, contact our support team immediately; your inquiry will be escalated to the appropriate department. sortoro cooperates with legal authorities and regulatory bodies when required by law. Users should retain copies of all communications with sortoro for their personal records and legal protection.